Refund Policy for LOB Credits

Because LOB is a digital virtual credit delivered promptly after payment confirmation, completed and correctly delivered purchases are generally non-refundable once LOB has been credited. This does not limit rights that cannot be excluded under applicable law.

Contact support promptly if you were charged twice for the same intended purchase, paid successfully but did not receive the displayed LOB amount, or a confirmed platform fault created an incorrect charge or credit. We also honor refunds required by applicable law.

For USDT transfers, network fees, transfers sent on an unsupported network, or transfers of an unsupported token are normally not refundable because LuckyLob may not control the receiving asset or network action.

Email support@luckylob.ai with your LuckyLob account email, recharge order number, payment date, amount, and Stripe payment reference or Polygon transaction hash. Do not email card numbers, passwords, seed phrases, or private keys.

We review the wallet ledger and payment confirmation. Approved card refunds are returned through Stripe to the original payment method. Processing time after approval depends on the payment network and issuer.

If a payment is refunded, disputed, or reversed after LOB delivery, LuckyLob may pause new LOB consumption and review the account. We may correct credits associated with the reversed funds while preserving an auditable transaction record.